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Services

Onsite and remote field services

Around the clock operational support

Our field service, survey and application engineers are ready 24/7 to ensure your operations go to plan - whether they are onsite with you or remotely located.


At a glance

Available 24/7, 365 days of the year

Staffed by experienced personnel, fully certified to work offshore

Personnel handpicked to meet the requirements of your project; engineers, surveyors, application experts

Teams based globally providing ‘follow-the-sun’ cover

Remote support helps deliver safe, green, efficient operations

Our services add value to your operations

Find out more about how we can help you

Benefits of this service for your operations

For energy

Offshore, every second counts towards delivering a project on time. Our experienced teams understand these pressures and know how to get best performance from your investment in Sonardyne technology.

For defence

Naval operations often require specialist knowledge of techniques and understanding of one-off equipment configurations. That’s where our applications group come into play; in person and now remotely.

For science

Having our field engineer on onboard your vessel helps your research run to plan. And with remote services like ROAM, we can now be virtually by your side.

Overview

Our in-person field services cover and broad spectrum of requirements, from a site survey or shipyard visit to help identify the optimum location for equipment, to follow-on installation, commissioning, sea trials, training and client acceptance. Our Survey Support Group offer additional, specialised services for large and complex in-water operations including planning and project consultancy. Read more here

We have a globally distributed team of engineers, each an expert in their chosen product specialty and fully certified to work offshore. We handpick the person with the skills and experience best matched for job in hand, so you can be confident your system’s performance will be optimised, your staff will be left confident in its operations, and live operations are de-risked are far as possible.

And to ensure that your equipment always performs as it should, our service extends to checking the health of your Sonardyne system, including updating software and firmware and inspecting safety critical items.

Remotely located
Whilst not a complete replacement for in-person, many tasks can now be completed by our engineers working remotely, on-demand including; system calibrations, health checks, software upgrading and set-up checks. This lowers your costs, is more immediate (no travel delays), reduces safety risk to personnel, and helps reduces the carbon footprint of your operation. Innovations such as ROAM underpin this capability, whilst our Remote Data Harvesting Service using USVs can entirely replace the need to send personnel offshore altogether.

Why this service

Onsite, offshore

  • Conventional field engineering service including site surveys, installation and acceptance tests

  • Personnel fully qualified to work in yards and offshore

  • Specialist knowledge of Sonardyne products and systems

  • Familiar with a wide range of offshore operations

  • Globally located team simplifies travel logistics

  • Available for extended visits in line with local regulations

Remote, desk-based

  • Simple logistics; no visa, travel, medical or security to arrange

  • Improves safety and reduces carbon footprint of your operation

  • Only pay when you use the service; no waiting on vessel or weather downtime

  • Up to 12 hour shift patterns; option for 24 hour coverage

  • Multiple access options including remote desktop viewers and ROAM communications portal

  • Can include services such as simulation ahead of live operations

Operational survey services

  • Specialist service in addition to offshore field operations

  • Run by our dedicated Survey Support Group

  • Qualified surveyors experts in complex LBL, INS and USBL operations

  • Have access to a range of in-house tools to assist with project planning and procedural review

  • Report to your party chief during operations; 12 hour shift patterns

  • Support can be delivered offshore or remotely

Uncrewed offshore services

  • Specialist service in addition to offshore field operations

  • Run by our dedicated Applications Group

  • Full service; we take care of your entire data collection and delivery

  • Or supported service; we optimise your existing USV to gather data

  • Support can be delivered offshore or remotely

  • Available for one-off missions or multi-season campaigns

Our services add value to your operations