Explanation of how to use the Skip Telemetry option listed in the beacons page in Rangers 2 and Marksman LUSBL. Please discuss this option and to see if is right for your operations with Customer Support before you follow these steps [email protected]
- In Marksman/Ranger 2 beacons menu there is a “Skip Telemetry” option
- If the “Skip Telemetry” option is enabled the system will not send any acoustic telemetry commands to the selected deployed beacon. This means the hardware configuration information and any changes to the following options will only be changed in the software and will not represent the settings in the deployed beacons
Beacon Channels and TAT
- Beacon Power, RX Gain, Telemetry, Get All, Get Battery, Get Link, Get Sensor, Set All, Release, Enable and Disable
- Beacon Type, Transducer, Release UID and Firmware
- It recommended that if you enable the “Skip Telemetry” option you carefully consider the functionality/operations that will be disabled. You can discuss this option and if is right for your operations with Customer Support [email protected]
Contact [email protected] for more information.
Send an email to [email protected] with the following information
1. Serial number of the security dongle
Note: Some Sonardyne security dongles are installed in the Nav PC and in this case send in the serial number of the Nav PC
2. Software version of the Sonardyne program (example Ranger 2 v6.03.05). The version can be found in Help > About
3. Information on any alarms or events which occurred prior to the reported security dongle issue
When this information is received Customer Support will send you the Remote Dongle Update procedure.
Note: If the Sonardyne equipment is hired from a rental company please contact the rental company who will then request the Remote Dongle Update.
The cef will be requested by Customer Service if the system is reporting any acoustic or system related issues and is used in the troubleshooting process.
The cef stores the acoustics, alarms/events, communications, user transactions and system set up information required to troubleshoot system issues. The cef will store approximately 1 hours’ worth or data.
- Ranger 2/Marksman Main Screen > Help > Sonardyne Support.
- Select Capture.
- Store the file and send in for review. If required, you can set the date and time when the system reported an issue.
- You can store the file on the PC and send on for further investigation.
When requested the information can be sent to [email protected]
Sonardyne may request customer to either download or upload information stored on the FTP. Sonardyne will provide the log on details to complete the download or upload process.
FileZilla is supplied with the Marksman/Ranger 2 software and is the recommended method to download or upload files to the Sonardyne FTP.
- Open FileZilla
- Enter the Log on details supplied by Sonardyne Customer Support and select [RETURN]:
Host: files.sonardyne.com
User Name: cas-xxxxx
Password: yyyy
Port: Do not enter any information leave blank
xxxxx – this is a 5-digit numeric code provided by Sonardyne
yyyy – this is a 4-digit alphanumber code provided by Sonardyne - FileZilla should log on to the Sonardyne FTP server and your support case
- You can now open the “to_sonardyne” folder and store your files or you can open the “from_sonardyne” folder and upload the files stored
If downloading information send an email to the Sonardyne contact to confirm the information is ready for review.
Contact [email protected] for more information.
The Gyro Compatt 6+ has been turned on using the ROV Switch deck lead. This bypasses the Compatt CPU so the Compatt is not aware the gyro is on.
Acoustically turn the Gyro On using Fusion 2 / Ranger 2 software. Find out how to do this click here
Contact [email protected] for more information.
This article explains how to turn on a Lodestar Gyro Compatt using Ranger 2 or Fusion 2.
Fusion 2 is highlighted in the steps below, the process is the same in Ranger 2.
1. Open the Beacons Table and select the GyroCompatt 6+ using the tick box on the left hand side.
2. Once the GyroCompatt is select, open the Beacon Specific window.
3. In the Beacon Specific window, select Enable.
4. The GyroCompatt will now display the correct data.
Contact [email protected] for more information.
Probable cause: GGA position input driver in NaviPac is set to use local coordinate reference system.
Solution: Ensure the GGA driver in NaviPac is set to use WGS84. All Sonardyne software outputs GGA positions in WGS84.
Contact [email protected] for more information.
To ensure your system is working at its best, consider a comprehensive system Health Check by a Sonardyne engineer.
What We Offer
A full suite of tests, software upgrades, remedial work, and recommendations for improvement by a qualified Sonardyne engineer to ensure your acoustic system is up to date and ready to go.
Whether your vessel is coming back into service, getting ready for a new project, or simply needs a good check-over and re-vamp, we would love to arrange a visit.
A Health Check will ensure your system is up to date and ready to go, and will provide prospective vessel hirers and end clients with a full System Health Report, with recommendations for future improvement if necessary.
The Sonardyne engineer will also spend time with the crew on basic familiarisation with operating and maintenance procedures.
What’s Included?
1. 116-point* visual and operational check of the acoustic system and Deployment Machine, including an acoustic tracking test to verify system calibration.
2. System hardware, software, and firmware status report – including application of all free-of-charge updates as requested.
3. System optimisation for efficient, reliable operation.
4. Basic operation and maintenance familiarisation.
5. Check of vessel and subsea system spares against recommended holdings.
6. Full status report.
*The 116-point check includes inspection of the following items:
• Deployment Pole
• Gantry
• Bracing
• Gate Valve
• Hydraulic Power Unit
• Control Units
• Safety features of the Deployment Machine
• Topside equipment
• Transceiver functional checks
• Acoustic checks
• Lodestar checks (if fitted)
Remote Health Check
Of course, we would much prefer to see you in person and conduct the tests for you on the vessel.
We appreciate, however, that this is not always practical or possible. This could be due to the remoteness of your location, visa delays, security concerns in the region or international travel bans imposed on health grounds.
That’s why we offer a Remote Health Check. It means that wherever you are in the world, a Sonardyne expert can provide this “virtual” service.
Photos, videos, and tests of the equipment would be requested, and analysed by the Sonardyne engineer assigned to you.
As with the in-person visit, a certificate of inspection, a full status report, and possible recommendations for future improvement would be provided.
How to book a health check
Simply get get in touch with our support team via [email protected]
One of our most common questions is how long can I deploy my RT 6-1000 for?
In excess of 13 months. Using the internal and field replaceable Alkaline battery a RT 6-1000 will provide over a year of deployment at depth meaning it’s suitable for all but the longest of coastal asset deployments. Sonardyne always have stock on the shelf of the Alkaline batteries and being Alkaline, shipping them internationally is no problem.
If you need more battery life or more working load, why not have a look at our RT 6-3000?
Any questions? Please get in contact with our support and sales teams. Also check our knowledge base article on changing an RT 6-1000 battery.