Field service and remote support
Available 24/7, 365 days of the year
Our field service, survey and application engineers are ready 24/7 to ensure your operations go to plan – whether they are onsite with you or remotely located. Our in-person field services cover a broad spectrum of requirements, from a site survey or shipyard visit to help identify the optimum location for equipment, to follow-on installation, commissioning, sea trials, training and client acceptance.
Overview
Our services and support teams work with customers from early planning through to deployment, operation, maintenance, technical support and spares. Whether you need technical guidance, field support or urgent assistance, we provide practical help to keep your projects moving.
At Sonardyne, we help our customers get the most from their systems. We focus on reducing downtime, simplifying deployment, improving confidence in the field, and supporting long-term performance.
\ Before deployment: We provide product and application guidance, planning support, integration advice, and assistance with trials and commissioning.
\ During operations: We support you with technical troubleshooting, remote support, urgent operational assistance, and best-practice guidance.
\ After deployment: We continue to support you with servicing and spares, support, and guidance.
At a glance
\ Available 24/7, 365 days of the year
\ Staffed by experienced personnel, fully certified to work offshore
\ Personnel handpicked to meet the requirements of your project; engineers, surveyors, application experts
\ Teams based globally providing ‘follow-the-sun’ cover
\ Remote support helps deliver safe, green, efficient operations
Technical support
We provide support for troubleshooting, product operation, documentation, software, firmware, and system queries. Our team works with you to resolve issues quickly and guide you to the right next step.
Field services
We offer practical support for deployment, commissioning, trials, Casius calibration, health checks, integration, and operations. Through onsite and remote assistance, we help teams work efficiently and with confidence.
Custom Engineering & Specialist Services
Where projects require something more tailored, we provide specialist engineering and technical service capabilities to support specific operational requirements.
Energy
Offshore, every second counts towards delivering a project on time. Our experienced teams understand these pressures and know how to get best performance from your investment in Sonardyne technology.
Science
Having our field engineer on onboard your vessel helps your research run to plan. And with remote services like ROAM, we can now be virtually by your side.
Uncrewed offshore services
\ Specialist service in addition to offshore field operations
\ Run by our dedicated Applications Group
\ Full service; we take care of your entire data collection and delivery
\ Or supported service; we optimise your existing USV to gather data
\ Support can be delivered offshore or remotely
\ Available for one-off missions or multi-season campaigns
Dedicated Technology Services team
\ Specialist service in addition to offshore field operations
\ Run by our dedicated Technology Services team
\ Support can be delivered offshore or remotely
\ Qualified surveyors experts in complex LBL, INS and USBL operations
\ Report to your party chief during operations; 12 hour shift patterns
\ Have access to a range of in-house tools to assist with project planning and procedural review
