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Why can’t my NFC device contact the transponder?

24 June 2021


If your NFC device cannot contact the transponder it may be due to one of the following reasons:

The NFC device is not close enough to the transponder or is being held at an incorrect angle – reposition the NFC device next to the transponder. On the RT6 App tap: Advanced > NFC Optimise Tool to determine the best position for the NFC device.

The NFC device is not working correctly or has locked – Check/restart the NFC device.

The RT6 App has locked – redstart the RT6 App.

NFC interface has locked – power cycle the RT 6-1000 by removing the battery and waiting 60 seconds before replacing it.


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