Our business goal is to get it right first time, every time and strive to exceed customer expectations whenever possible.

Business management process

Our business system will conform to the requirements of ISO 9001:2015

Business principles

Quality derives from a staff commitment to service and excellence. This belief is stated as business principles:-

• Customer focus
  Customer requirements come first. Quality begins and ends with the customer and we strive to always satisfy their needs. This is reflected in our flexibility – both as individuals and as an organisation.
• Relationships
  We build mutually beneficial relationships with customers and suppliers.
• Innovation
  We search for, design and supply creative products and services.
• Teamwork
  Our Employees work together as a team to satisfy our customers.
• Process emphasis
  We focus our Employees on practical processes to ensure consistent results.
• Continual improvement
  Through management review of our Business Management System we aim to continually improve business performance, processes, products and services.
• Employee development
  Through active mentoring we create a culture where staff have the skills and are empowered to take responsibility for the results of their actions which contributes to the success of the company.

Quality policy

We are committed to delivering products and services that consistently meet or exceed customer expectations, comply with applicable requirements, and contribute to a culture of continuous improvement.

Our approach to quality is built on three pillars:

• Customer focus
  We listen, understand, and respond to our customers’ needs. Their satisfaction is our success.
• Empowered people
  We believe our people are the heart of our quality. Through training, collaboration, and open communication, we foster a workplace where everyone contributes to excellence.
• Effective processes
  We design and refine our processes to be efficient, data-driven, and adaptable, ensuring consistent outcomes and ongoing improvement.

This policy provides a framework for our quality objectives which align with our strategic direction. These are regularly reviewed to ensure relevance and effectiveness. Every team member is encouraged to take ownership, challenge the status quo, and help us build a better tomorrow.

We provide our customers with assurance by independent certification of our quality system to ISO9001:2015.

Together, we make quality happen.

Graham Brown
Managing Director

19th August 2025