From the Mariana Trench, the deepest point on earth, to surging shorelines and anywhere in-between, we make the impossible possible through our continuous passion for innovation.

Our people design, engineer and manufacture technologies that are enabling our customers to discover, navigate, measure, detect and communicate in the toughest environment on earth: Our oceans. We’ve been actively developing the technology to make the oceans accessible for nearly 50 years and we’re only just getting started… At Sonardyne, we value different ways of thinking. Whether you think in code, patterns, systems, or steps, your unique perspective is important to us.

About the Role

We are looking for a Repair Administrator to join our Sales Order Processing team and support the repair process across our full range of products.

This is a critical role in ensuring that the customer repair journey — from goods receipt to return shipment — is seamless, efficient, and compliant. You’ll be the key interface between internal teams and global customers, managing the administration, documentation, and communications that ensure a high-quality service every time.

If you join us this is what you’ll do

• Manage the repair process from receipt to return for customer equipment, including goods acknowledgement, order entry, quotation, invoicing, and final shipment.

• Ensure timely input of all repair details into our ERP system, completing vetting checks and highlighting export control requirements.

• Produce accurate repair quotations in collaboration with the Repair Department and coordinate purchase orders from customers.

• Attend and chair weekly repair review meetings, tracking job progress and communicating updates to internal teams and customers.

• Organise international shipments of repaired goods in compliance with export regulations (IPR, RGR, VAT), coordinating with logistics providers and the packing team.

• Process import documentation for returns and intercompany goods, ensuring correct customs procedures are followed.

• Maintain accurate records of orders, documentation, and database entries.

• Support other departments with ad hoc shipping and export administration, including collections and recharge of freight.

• Deliver excellent customer service by responding to enquiries and coordinating with relevant departments to provide timely and accurate information.

Ideally what we are looking for

• Proven experience in a repair order administration or customer support role within an engineering or manufacturing environment.

• Strong organisational and communication skills, with the ability to manage multiple tasks and prioritise effectively.

• Proficiency with Microsoft Office and familiarity with ERP/CRM systems.

• High level of accuracy and attention to detail, especially in documentation.

• Commitment to excellent customer service and teamwork.

It would be a bonus if you had

• Knowledge of UK and international import/export procedures, including IPR, export licensing, and customs documentation.

• Awareness of compliance standards such as ISO and OHSAS.

• Experience with freight logistics and courier coordination.

• A-Level education or equivalent, ideally with a business-related qualification.

Why Sonardyne?

At Sonardyne, we create world-leading underwater technology that is trusted to perform in the most critical subsea missions. You’ll be joining a team that values collaboration, technical excellence, and making a real-world impact. As part of our Customer Services team, you’ll play a key role in supporting our global customers while developing a solid foundation in logistics, repair coordination, and international trade.

We offer:

• A supportive and inclusive work environment

• Opportunities to develop within a global business

• Exposure to leading-edge marine technologies

• A chance to make a real difference to customer experience

Ready to Start Your Career?

Apply now to become a Repair Administrator  and take your first step into a rewarding career with Sonardyne. Everyone is welcome! We destroy stereotypes so you can be yourself at work – and thrive!