From the Mariana Trench, the deepest point on earth, to surging shorelines and anywhere in-between, we make the impossible possible through our continuous passion for innovation.

Our people design, engineer and manufacture technologies that are enabling our customers to discover, navigate, measure, detect and communicate in the toughest environment on earth: Our oceans. We’ve been actively developing the technology to make the oceans accessible for nearly 50 years and we’re only just getting started… At Sonardyne, we value different ways of thinking. Whether you think in code, patterns, systems, or steps, your unique perspective is important to us.

We are seeking a technically skilled and customer-focused Customer Support Engineer to join our dynamic Customer Support Team. In this front-line role, you will be providing responsive and high-quality technical support to a global client base, covering our complete product portfolio including hardware, software, and firmware systems.

As a key point of contact for our customers and internal teams, you will troubleshoot and resolve technical issues, support offshore operations, and contribute to continuous improvement efforts across the business.

If you join, you will 

• Deliver first-line technical support for customers, offshore engineers, and internal teams.
• Handle a wide range of queries including fault diagnostics, system integration issues, logistics, and deployment requests.
• Escalate complex technical issues to second-line support and follow up to ensure timely resolution.
• Maintain accurate records in the CRM system, including case histories and configuration data.
• Support the distribution of technical bulletins and product updates.
• Assist with onshore and offshore service visits and product demonstrations.
• Contribute to technical documentation and the internal knowledge base.
• Provide out-of-hours technical support on a rotational basis.
• Actively participate in health & safety practices and company-wide improvement initiatives.

Ideally we are looking for:

• Proven experience in first-line technical support with a customer-centric approach.

• Strong fault-finding skills involving hardware and software.

• Familiarity with test equipment (oscilloscopes, multimeters, cable testers).

• Comfortable using CRM systems to log and manage support cases.

• Awareness of safe working practices and commitment to health and safety standards.

• Competent IT user with ability to interpret data and technical information.

And if you have the following it would be a bonus:

• Experience with offshore or field-based equipment commissioning.

• Knowledge of Sonardyne products or similar technologies.

• Understanding of acoustic systems and marine technology.

• Experience creating technical guides or support documentation.

Why Join Sonardyne?

At Sonardyne, we’re more than just an underwater technology company. We’re driving cutting-edge innovation across subsea science, exploration, and engineering. Joining us means being part of a global team that values collaboration, integrity, and making a real-world impact.

If you’re technically adept, customer-focused, and ready for a role that takes you beyond the desk – we’d love to hear from you.

Apply today and join Sonardyne in shaping the future of marine technology.