general product enquiries and sUPPORT
Should you require non-emergency product support,in the first instance please contact your local Sonardyne office. Alternatively, you can reach us via our dedicated email product support helpline: firstname.lastname@example.org. This account is monitored during normal office hours (08:00-17:00 GMT) and is the address you should use for requesting manuals, engineer service visits, requesting software and firmware updates and general products questions.
24HR EMERGENCY TELEPHONE HELPLINE: +44 (0) 1252 877600
If you are experiencing operational issues with your Sonardyne equipment, please contact us using our 24 hour emergency telephone helpline. During normal office hours, this answered between 08:00 and 17:00 GMT. Outside of these hours, your call is automatically transferred to our out of hours agency who will log the details of your emergency and alert the appropriate Sonardyne personnel. Our aim is to ensure that your requests for urgent product support are dealt with immediately during office hours and are responded to within 30 minutes at all other times.Please note that the helpline is for emergency use only.