Offshore Field Engineer – (Brasil)

As an Offshore Field Engineer, your role will be to provide accurate and thorough world class technical support across the full range of Sonardyne product portfolio, delivered to all external customers worldwide both onshore and offshore in a safe manner at all times, whilst also assisting the Company’s internal training, product development and commercial processes with product familiarisation to fellow Company colleagues, timely feedback on product performance and identification of new sales opportunities, resulting in increased levels of  business for Sonardyne and the highest levels of customer satisfaction.

Your responsibilities:

• To install, commission, service and repair the full range of Sonardyne products on customer premises, rigs, vessels and dockyards worldwide, in accordance with Company Standard Operating Procedures (SOP’s).
• To understand, observe and apply a ‘safety first’ approach at all times, complying with Company policies, procedures and practices relating to Occupational Health & Safety, including all provisions in the Sonardyne Safety System (SMS01/ SMS02) e.g. completion of JSA’s, wearing of PPE, following Safe Working Practice instructions, undertaking H&S training and escalation of any observations of activities or aspects that could adversely impact employees’ health and safety and the safety of others resulting from personal or Sonardyne work activities.
• To comply with all Customer mandatory Health & Safety rules, whether onshore or offshore, as advised via HSE scope of work, pre-work inspections, toolbox talks and specific on-site requirements, reporting back to Sonardyne Management where incidents occur and escalating instances where risk to personal health and safety is identified.
• To manage all customer relationships pro-actively, through detailed updates of work carried out, comprehensive customer familiarisation with product/equipment and timely escalation and detailed descriptions of product, system and customer problems routed through the Customer Service/Operations team, second line engineering technical specialist support or Management where appropriate.
• To submit regular and comprehensive communications i.e. updates and documentation e.g. Visit Reports and raising Support Cases using the Salesforce system during, and on completion of, offshore and onshore assignments.
• To identify new sales opportunities and customer service initiatives to the Customer Service/Operations team through observation and direct liaison with customers during scheduled visits or trouble-shooting activities.

The ideal candidate will have the following skills, knowledge and experience:

Essential:

• Up to date medical clearance before working offshore
• Experience of offshore working e.g confined spaces, inclement weather, sole operator, challenging customers, low
• Housekeeping/cleanliness environments, varied cultural backgrounds etc
• Ability to work in confined spaces and on a sea-based operation without severe personal effects
• Ability to demonstrate understanding and application of relevant safe-working practices and vigilant operation within Health & Safety systems of work
• Ability to demonstrate genuine customer orientation
• Eperience of installation, repair, service and commissioning of equipment interfacing with other products and systems
• Ability to understand and apply Standard Operating Procedures
• Experience of fault diagnosis involving hardware and software
• Understanding and application of communication protocols RS232/RS485
• Working knowledge of test equipment including oscilloscopes, multimeters, cable testers
• Proven ability to write internal Company Visit Reports and bespoke ‘How to’ manuals for customer use on vessels, rigs etc
• IT literacy to operate laptop equipment and interpret data results
• Ability to understand and use CRM IT systems to support offshore reporting to the Company and raise Support Cases onshore and offshore etc
• Electrical and Electronic Engineering (Apprenticeship/HNC/HND or equivalent further education level relevant to country of education)
• Awareness of basic mechanical engineering principles including hydraulics.
• Must have Brasilian residency or a permanent Brasil visa.
• Must be fluent in written and spoken English and Portuguese.

Desirable:

• Basic understanding of acoustic principles and effects of various aspects on acoustic product performance
• Up to date Offshore Survival Course certification