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Hire and Repair Administrator (Full-Time & Part-Time)

Competitive Permanent Blackbushe, Yateley, Hampshire Closing date: 30/11/2021

From the Mariana Trench, the deepest point on earth, to surging shorelines and anywhere in-between, we make the impossible possible through our continuous passion for innovation. That innovation comes from our greatest asset: our people.

Our people design, engineer and manufacture technologies that are enabling our customers to discover, navigate, measure, detect and communicate in the toughest environment on earth: Our oceans.

We’ve been actively developing the technology to make the oceans accessible for nearly 50 years and we’re only just getting started…

Our people design, engineer and manufacture technologies that are enabling our customers to discover, navigate, measure, detect and communicate in the toughest environment on earth: Our oceans.

We’ve been actively developing the technology to make the oceans accessible for nearly 50 years and we’re only just getting started…

Who are we looking for?

Working as part of a Team to support the administration process for customer hires and repairs for the complete range of Sonardyne equipment, through the acknowledgement of goods received for repair, quotation and purchase order processing, liaison over delivery dates and organisation of worldwide shipments, ensuring all activities are undertaken to maximise levels of customer satisfaction and in strict compliance with export and other shipping regulations.

Your responsibilities:

Repair

  • To process all imports through UK customs including purchased goods, goods coming in for repair and goods returning from our Regional offices. This includes using Inward Processing Relief (IPR), Returned Goods Relief (RGR) and selecting tariff codes for purchased goods.
  • To progress goods received for repair by inputting the details into the Company ERP system, ensuring all internal vetting processes are completed and any export control requirements are highlighted prior to confirming acceptance of the goods for repair.
  • To monitor all customer repairs referring to the repair database and liaise with the Repair Department and customers to manage and meet customer demands.
  • To obtain authorisation from the Quality Department for approval if goods are within warranty period.
  • To prepare quotations for repaired goods in liaison with the Repair Department and process Purchase Orders (PO) from customers.
  • To coordinate the shipment of repaired goods back to customers across the world. This encompasses establishing priorities with the internal packing team, liaising with external couriers/freight forwarders, ensuring comprehensive accompanying documentation, strict adherence to inward processing relief, export licence regulations/VAT regulations and any drivers handling Company equipment are fully qualified/certificated to handle hazardous goods when required.
  • To produce accurate and timely invoices to customers for all repair orders.

Hire

  • To process all hire orders from receipt of PO, allocating hire equipment, ensuring Hire Terms and Conditions are received, co-ordinating with the repair department for ensuring the equipment is checked prior to hire and shipping/exporting the goods, ensuring all internal vetting processes are completed and any export control requirements are highlighted prior to confirming acceptance of the hire order.
  • Oversee the off-hire process through the repair department. Quote and invoice customers for any repairs or lost equipment in a timely manner.
  • Contact customers to return hire equipment or extend their hire agreement.
  • Process Capex requests for new equipment being added to the database.
  • Assist in the annual hire stock check.

The ideal candidate will have the following skills, knowledge & experience:

Essential

  • Proven experience of repair/hire order processing/quotation ideally within an engineering/manufacturing environment.
  • Familiarity with ERP and CRM systems.
  • IT literate (Microsoft Office Suite).

Desirable

  • Knowledge of worldwide exporting/export licences
  • Knowledge of import procedures including Inward Processing Relief.
  • Educated to A level standard or equivalent, preferably having studied a Business-related qualification.
Ready to join our energetic, forward thinking team…?
Apply
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